![]() Note: If a recent Report ID does not start with bp- click on it to submit the report. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.A Submitted Crash Reports list will appear, similar to the one shown below. Enter about:crashes in the Firefox address bar and press Enter.If my solutions didn't work, we will need more info about the crashes: One last thing you could try is to do a full virus-scan. This last resort solution will most likely fix the issue but read the whole article before doing Refresh! If all else fails, you will have to Refresh Firefox - reset add-ons and settings. Instructions to disable extensions and themes:Īlso, go to about:config page and make sure that is true. Note that themes (other than default) can cause problems too. It just re-installed the Firefox program itself.Ĭan you view options while in safe mode? If yes then you need to find which extension is causing the problem by disabling them one-by-one in the Add-ons Manager (Ctrl+Shift+A). A "clean install" (uninstalling Firefox, deleting registry entries and re-installing Firefox) does not remove your Firefox user profile which contains your extensions, themes and settings.
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